Terms of Service

These Terms form a binding agreement between you and Vantr. By creating an account, accessing the Service, or clicking to accept, you agree to be bound by them. If you do not agree, do not use the Service.

If you accept these Terms on behalf of a company or other organisation, you represent that you have authority to bind that organisation, and “you” refers to that organisation.

These Terms incorporate our Privacy Policy, Acceptable Use Policy, Cookie Policy, Copyright Policy, and Refund & Cancellation Policy by reference. Where a conflict arises, these Terms govern unless the other document states otherwise.

You must be at least 18 years old, or the age of majority in your jurisdiction if higher, to open an account. The Service is not directed at children and we do not knowingly collect personal data from them.

You must also meet the minimum age and eligibility requirements of every Connected Platform you link. Each platform sets its own rules and we cannot waive them.

You may not use the Service if you are barred from doing so under applicable law, including sanctions and export-control law.

You are responsible for all activity under your account and for keeping your credentials confidential. Notify us promptly at support@vantr.app if you believe your account has been accessed without authorisation.

Workspaces support multiple members with distinct roles — owner, administrator, editor and client. The owner is responsible for the conduct of every member they invite and for the permissions they grant.

We may suspend an account without prior notice where we reasonably believe it is being used unlawfully, in breach of section 7, or in a way that threatens the security or integrity of the Service or another user.

The Service is offered on paid subscription plans. Current prices and plan features are shown on our pricing page and form part of these Terms when you subscribe.

Where a free trial is offered, the trial converts into a paid subscription at the end of the trial period unless you cancel before it ends. We will tell you the trial length before you start it.

Subscriptions renew automatically at the end of each billing period — monthly or annual, as selected — at the then-current price, until cancelled. You authorise us and our payment processor to charge your payment method on each renewal.

You may cancel at any time from your account settings. Cancellation stops future renewals; it takes effect at the end of the period you have already paid for, and you keep access until then.

Payments are processed by Stripe. We do not receive or store your full card details. Your use of Stripe's payment services is additionally subject to Stripe's own terms.

We may change prices. For existing subscribers, a price change takes effect at the next renewal after we have given at least 30 days' notice by email or in the Service. If you do not accept the new price, you may cancel before it takes effect.

You are responsible for any taxes arising from your subscription, other than taxes on our income. Refunds are governed by our Refund & Cancellation Policy.

You retain all ownership of Your Content. Nothing in these Terms transfers ownership of it to us.

You grant us a limited, worldwide, non-exclusive, royalty-free licence to host, store, reproduce, reformat, transmit and display Your Content solely to the extent necessary to operate the Service for you — principally, to store it and deliver it to the Connected Platforms you select. This licence exists only to run the Service, ends when you delete the content or close your account, and does not permit us to use Your Content to promote Vantr.

You represent and warrant that you hold all rights necessary to grant that licence, and that Your Content and its publication do not infringe any third party's intellectual property, privacy or other rights, and do not breach any applicable law or Connected Platform rule.

We do not routinely monitor Your Content, but we may remove or decline to transmit content we reasonably believe breaches these Terms, our Acceptable Use Policy, or applicable law.

Our Acceptable Use Policy sets out further detail and forms part of these Terms.

The Service publishes to third-party platforms at your direction. Those platforms are independent of us. Their rules, review processes, formatting requirements, rate limits and availability are set by them and can change without notice to us.

We are not responsible for the acts or omissions of a Connected Platform, including where a platform rejects, delays, restricts, removes or demonetises a post, suspends your account, or changes or withdraws access for applications such as ours.

Where a platform imposes a constraint we are aware of, we surface it in the Service at the point it becomes relevant. That is a courtesy, not a warranty that we know of every constraint a platform may apply.

You may disconnect any platform at any time from your account settings. Disconnecting revokes our access token but does not remove content already published on that platform — you must delete that from the platform itself.

The Service includes optional AI-assisted features such as caption feedback, rewriting and scheduling suggestions. Nothing is sent to an AI provider unless you invoke one of these features.

AI output is generated automatically, may be inaccurate, and is offered as a suggestion only. You remain the publisher of anything you post. You are responsible for reviewing AI output before using it, and we make no warranty as to its accuracy, originality or fitness for any purpose.

We do not train AI models on Your Content, and we contract with our AI provider on terms that prohibit them from doing so. Our Privacy Policy identifies the provider.

Fair-use limits apply to AI features on all plans so that a single account cannot degrade the Service for others. Where a plan is described as including unlimited AI, that description is subject to those fair-use limits.

The Service, including its software, design and trade marks, is owned by us or our licensors and protected by intellectual property law. We grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service in accordance with these Terms for the duration of your subscription.

If you send us feedback or suggestions, we may use them without restriction or obligation to you. You are never required to send feedback.

We work to keep the Service available and reliable, but we do not guarantee uninterrupted or error-free operation. We do not currently offer a contractual uptime commitment or service level agreement.

We may modify, add to, or discontinue features. Where we discontinue a feature you materially rely on, or make a change that materially reduces the Service, we will give reasonable notice by email or in the Service where practicable.

Scheduled publishing depends on third-party platform availability. A platform outage, rule change or token expiry can delay or prevent a scheduled post through no fault of ours.

We apply the technical and organisational measures described in our Privacy Policy, including encryption of Connected Platform access tokens at rest and database-level access controls that isolate each workspace's data.

No system is perfectly secure and we do not warrant that the Service cannot be compromised. We have not undergone a third-party security audit or certification such as SOC 2 or ISO 27001, and we make no claim to hold one.

If you believe you have found a security vulnerability, email support@vantr.app with enough detail to reproduce it and give us a reasonable opportunity to remediate before disclosing it publicly. We will not pursue legal action against researchers who act in good faith, avoid privacy violations and service degradation, and follow this process.

To the fullest extent permitted by law, the Service is provided “as is” and “as available”, without warranties of any kind, whether express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose, title and non-infringement.

We do not warrant that the Service will meet your requirements, that posts will publish successfully to any platform, that analytics figures reported to us by a platform are accurate, or that any defect will be corrected.

Some jurisdictions do not allow the exclusion of implied warranties. Where that is so, the exclusions in this section apply only to the extent permitted, and you may have additional rights under your local consumer law that these Terms do not affect.

To the fullest extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages; for loss of profits, revenue, goodwill or anticipated savings; for loss or corruption of data; or for loss of content, followers, reach or monetisation on any third-party platform, whether or not we were advised such damages were possible.

To the fullest extent permitted by law, our total aggregate liability arising out of or relating to the Service or these Terms will not exceed the greater of (a) the total amount you paid us for the Service in the twelve months immediately before the event giving rise to the claim, and (b) one hundred US dollars.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law, including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or, where you deal with us as a consumer, your non-excludable statutory rights.

The limitations in this section apply even if a limited remedy is found to have failed of its essential purpose, and reflect a reasonable allocation of risk given the price of the Service.

You will indemnify and hold us harmless from any third-party claim, demand, loss, liability and reasonable legal costs arising out of Your Content, your use of the Service in breach of these Terms, or your violation of any law or the rights of a third party.

We will notify you promptly of any such claim, allow you to control the defence with counsel of your choosing subject to our reasonable approval, and cooperate with you at your expense. You may not settle a claim in a way that imposes an obligation or admission on us without our written consent.

These Terms apply from the moment you first access the Service until your account is closed.

You may close your account at any time from your settings. You can export your data before doing so, and we recommend you do, because closure begins deletion.

We may suspend or terminate your access if you materially breach these Terms and, where the breach can be remedied, fail to remedy it within 14 days of notice; if we are required to by law; or if we cease to offer the Service. Where we terminate other than for your breach, we will refund any prepaid fees covering the period after termination.

On termination your right to use the Service ends immediately. The sections concerning Your Content licence (to the extent content remains), intellectual property, disclaimers, limitation of liability, indemnity and governing law survive termination. Deletion of your data follows the retention periods set out in our Privacy Policy.

These Terms are governed by the laws of the State of Ohio, United States, without regard to its conflict-of-law rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

The state and federal courts located in Ohio have exclusive jurisdiction over any dispute arising out of these Terms, and each party submits to that jurisdiction — except that either party may seek injunctive relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

If you are a consumer resident in the European Union or the United Kingdom, nothing in this section deprives you of the protection of the mandatory consumer-protection law of your country of residence, or of your right to bring proceedings in the courts of that country.

Before filing a claim, each party agrees to attempt to resolve the dispute informally by contacting the other and allowing 30 days to reach a resolution.

We may update these Terms. Where a change is material — for example a change to fees, to liability, or to your rights — we will give at least 30 days' notice by email or in the Service before it takes effect.

The effective date at the top of this document records when the current version took effect. Continuing to use the Service after a change takes effect means you accept the revised Terms. If you do not accept them you may cancel before they take effect, and we will refund any prepaid fees covering the period after cancellation.

If any provision of these Terms is held unenforceable, it will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force.

Our failure to enforce a provision is not a waiver of our right to enforce it later.

You may not assign these Terms without our written consent. We may assign them to an affiliate, or in connection with a merger, acquisition or sale of assets, on notice to you.

Neither party is liable for failure to perform caused by events beyond its reasonable control, including platform outages, network failures, natural disasters and acts of government.

These Terms, together with the policies they incorporate, are the entire agreement between us regarding the Service and supersede any prior understanding.

Nothing in these Terms creates a partnership, joint venture, employment or agency relationship between us, and there are no third-party beneficiaries.

The Service is operated by the proprietor of Vantr, trading as a sole proprietorship. A registered company has not yet been formed. When one is, this section will be updated and the change recorded by a new effective date.

For any question about these Terms, including any notice required under them, write to support@vantr.app. We aim to respond to legal notices within five business days.