Support

Something not working?

Email is the fastest way through, and it reaches a person rather than a queue. There is one of us, so it is genuinely a person.

Tell us what you were doing and which channel it happened on. That usually saves a round trip.

Before you write in

Three things that go wrong most, and the fix

These come up most often, and you can usually sort them faster than we can reply, which is the only reason they are sitting above the email address.

A platform disconnected on its own
Access passes expire sometimes, and platforms do that on purpose. Go to Channels and hit Connect again. It takes a few clicks and nothing is lost.
A post failed on one platform but worked on the rest
Open the post to see the exact reason per platform, then use Retry. One platform having a bad morning never affects the others.
Vann isn't responding
Vann is optional and needs to be set up by whoever runs your Vantr. Everything else works without it. Check Settings, then Vann and writing help, for its status.