Support
Something not working?
Vann answers most questions in seconds. For anything that needs a person, email reaches the team directly, not a queue.
Tell us what you were doing and which channel it happened on. That usually saves a round trip.
Before you write in
Three things that go wrong most, and the fix
These come up most often, and you can usually sort them faster than we can reply, which is the only reason they are sitting above the email address.
A platform disconnected on its own
Access passes expire sometimes, and platforms do that on purpose. Go to Channels and hit Connect again. It takes a few clicks and nothing is lost.
A post failed on one platform but worked on the rest
Open the post to see the exact reason per platform, then use Retry. One platform having a bad morning never affects the others.
Vann isn't responding
Refresh the page and ask again, since a dropped connection is the usual cause. If he still won't answer, check how many Vann actions are left this month on your plan page in Settings, because a used-up allowance pauses him until it refills. Everything else in Vantr keeps working either way.