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Deleting your data

There are two different things you might want, so both are below: removing one connected account, or removing your Vantr account entirely.

Disconnect one account (Instagram, Facebook, Threads or any other)

This removes Vantr’s access to that platform and deletes the stored token, the profile details and the posts imported from it. Your Vantr account and everything else stays as it is.

  1. 1

    Sign in and open your channels

    Go to Settings → Channels.
  2. 2

    Disconnect it

    Open the menu beside the account and choose Disconnect.
  3. 3

    Revoke on the platform too, if you want to be thorough

    Disconnecting in Vantr invalidates the token on our side. You can also remove Vantr from Facebook under Settings & privacy → Settings → Business integrations, and from Instagram under Settings → Website permissions → Apps and websites.

Disconnect a bank, PayPal or Stripe

Open Earnings and choose Disconnect on the connection. A bank is revoked at Plaid and its imported transactions are deleted. PayPal and Stripe access is revoked on their side too. PayPal payments you hadn’t decided on are deleted. Income and expenses you already filed stay until you delete them.

Delete your Vantr account

This is permanent, and it is self-serve: you don’t need to email anyone or wait for us to action it.

  1. 1

    Open your settings

    Go to Settings → General while signed in.
  2. 2

    Choose Delete account

    It sits at the bottom of the page. You’ll be asked to type your email address to confirm, so it cannot happen by accident.
  3. 3

    Confirm

    Select Delete permanently. The account is removed immediately and you are signed out.

If you own a workspace that other people are still members of, Vantr will stop you and say so, because deleting would take their work with it. Transfer the workspace or remove the members first, then delete.

What gets deleted, and when

  • Connected platform tokens: deleted as soon as you disconnect the platform or close the account.
  • Account and workspace data: deleted when you close the account.
  • Content, drafts and scheduled posts, including uploaded videos and images: within 30 days of closure.
  • Anything already published to a platform: Vantr cannot remove this. A post that went out to Instagram lives on Instagram, and you delete it there.

The full retention table is in the privacy policy. Can’t sign in, or want something deleted that isn’t covered here? Write to privacy@vantr.app.

Vantr - Deleting your data